Care Navigation & Active Signposting

What is Care Navigation / Active Signposting?

Ringing the GP practice for an appointment can sometimes seem a ‘lottery’. Across Wakefield, there’s a lot happening right now to make sure that when people need to see a GP, they have access to one quickly and in a way that suits them, be that in person or over the phone.

Sometimes though, the GP isn’t really the best person to see. Patients could be seen and treated quicker by a nurse or a physiotherapist for example and in some cases, the GP practice might not be the right place at all for the query. That's where 'active signposting' or care navigation as we call it comes in.

Care navigators are receptionists and admin staff but through specialist training, they also possess additional skills and provide a crucial practice role in improving access to primary care. All with the aim of helping patients to get to the right service faster. What’s more, we now have over 270 fully-trained care navigators here in Wakefield.

Accredited Care Navigation Training for CCGs, GP Federations & GP Practices

Our care navigation model is just one of the pioneering approaches that has already captured the interest of health and care organisations up and down the country. It has not only been found to save GP time at scale but patients are praising it too.

We are proud to offer the UK’s only accredited training package in care navigation / active signposting which includes guided learning, online sessions plus consultancy to support the development of systems and processes across primary care nationwide.

Read how we developed our care navigation model here.
Download our care navigation information guide here.

WATCH: Care Navigation in Action (Video)

The video below captures some of our local care navigators introducing how care navigation works:

 

 

 

 

WATCH: Care Navigation Training (Video)

Want to know more about our accredited care navigation training programme? Watch the video below:

Discuss your requirements today. Contact Kate or David in our team by email at: carenavigation@westwakefield.org.uk.